Office Location: Alexandria, VA - Hybrid
Top Secret Clearance Required
Accrete AI is a dynamic and innovative company focused on transforming the future of artificial intelligence. We specialize in creating advanced AI solutions that turn complex data into actionable insights, driving real-world impact for businesses and government organizations. Our team thrives on creativity and collaboration, working together to push the boundaries of AI technology.
Accrete’s mission is to encode the tacit domain knowledge, judgement, ethics, and values of an organization’s best people into expert AI agents that can reason, decide, and act at superhuman speed and scale in perpetuity. Accrete’s vision is to transform tacit human domain knowledge into the operating system that powers the autonomous enterprises of the future.
Responsibilities:
- Develop and maintain strong relationships with IC and USG customers.
- Drive product adoption and ensure customers achieve their desired outcomes.
- Conduct regular customer meetings, training sessions, and quarterly business reviews (QBRs).
- Serve as a trusted advisor, providing strategic guidance on best practices and use cases.
- Collaborate with internal teams (Product, Engineering, Sales) to advocate for customer needs.
- Monitor customer health metrics and proactively address risks.
- Support renewals, expansions, and overall account growth.
- Travel up to 30% of the time for customer visits, training, and industry events
Qualifications:
- Active Top Secret Security Clearance (required).
- 3+ years of experience in Customer Success, Account Management, or a related field.
- Experience working with the IC or USG (DoD, DHS, Intelligence Agencies, etc.).
- Strong communication, relationship management, and problem-solving skills.
- Ability to analyze customer data and provide insights to drive success.
- Experience working at a startup is a plus.
Salary Range: 120k-140k
The salary range provided reflects the estimated compensation for this role based on the expected qualifications and experience level. The final offer may vary depending on factors such as skills, experience, and alignment with role requirements.
Cultural Fit & Values
At Accrete, success goes beyond technical expertise—we value innovation, collaboration, and accountability. Our team members embody:
- Ownership & Accountability – Drive projects to completion with high standards and proactive problem-solving.
- Transparency & Communication – Share information openly, give and receive constructive feedback.
- Strategic Thinking & Problem-Solving – Analyze challenges critically and implement effective solutions.
- Collaboration & Professionalism – Work as a team, contribute meaningfully, and uphold mutual respect.
- Passion for AI & Innovation – Stay curious, continuously learn, and push AI’s potential.
- Going Beyond the Job Description – Seek opportunities to contribute beyond core responsibilities.
These principles shape our culture, performance evaluations, and growth opportunities, ensuring we build a mission-driven organization together.
Company Benefits
- Competitive Salary: Aligned with experience and market standards.
- Comprehensive Insurance: Health, dental, and vision coverage to keep you and your family secure.
- 401(k) Plan: Build your financial future with our retirement savings plan.
- Flexible PTO & Hybrid Work: Take time off when you need it and enjoy remote flexibility per company guidelines.
- Growth & Development: Access professional development, learning opportunities, and career advancement support.
- Onsite Perks: Enjoy catered lunches, snacks, and a stocked kitchen.
- Team Bonding: Company-sponsored happy hours and social events to connect and unwind.